Privacy
The privacy of all our offline and online customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside Sofie B.com

All our customer information is gained by question forms as part of the buying process, we do not use 'cookies' to obtain information without your knowledge. Any information received by us is used for 2 reasons: Firstly, to process your order and then to help create a better service and understanding of customer needs and requirements.

We will not e-mail you in the future unless you have given us your consent. Only people subscribing to our newsletter service will get e-mails regarding offers and relevant information.

Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Security
Safe shopping at SofieB.com
Our site uses the safest form of secure shopping as all payments are routed through Secure Trading, who are a world leader in safe transactions over the internet. Secure Trading use levels of encryption that are stronger than any currently offered by any other Online Payment Provider. Secure Trading is approved by the following banks: Natwest, Royal Bank of Scotland, American Express, Bank of Scotland, Barclays, HSBC, Lloyds TSB.

Encryption Details
All communication within the system is strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. Secure Trading encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol. The high level of encryption used is forecast as not being a requirement until the year 2015.

Complaints
While it is very rare that anyone would wish to complain about the level of service at SofieB.com we like to make it very clear how to do so if you feel you have the need.

Please email us with details of any problems you may have experienced and we will do our best to put them right. Your complaint will be acknowledged with in two working days, and if possible it will be resolved within a week.

All complaints are confidential. We also welcome general feedback, as this allows us to improve our service to you. All our contact details can be found on our 'Contact Page'.